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e-Store FAQ
How to Check Your Order Status
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After logging in, go to My Account > My Orders, or
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Click “Track Order” at the upper right corner of the website.
Order Status Guide:
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In Progress – We have received your order, and it is currently being processed (picking and packing).
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Packed – Your order has been packed and is still at the Bee Cheng Hiang warehouse.
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Shipped – Your order has left the Bee Cheng Hiang warehouse and is on the way to you.
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Completed – Your order has arrived.
Order Amendment & Cancellation Policy
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Once an order is placed (status: Ordered), it cannot be cancelled or amended.
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For urgent requests, please contact our Customer Care via:
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Whatsapp: 6019-399 4081
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Email: customerservice@beechenghiang.com.my
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However, please note that any delivery charges (e.g., Grab or Lalamove) will be borne by the buyer.
Order Cancellation Request
Please send your cancellation request via:
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WhatsApp: +6019-399 4081
Customer Care Operating Hours
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Monday – Friday: 8:30am – 6:00pm
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Closed on public holidays and during office closures.
Bulk Order Request
Please email your bulk order requests to order@beechenghiang.com.my.
Our friendly sales consultant will respond to your enquiry within 1–2 working days.
Operating Hours
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Monday – Friday: 8:30am – 6:00pm
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Closed on public holidays and during office closures.
Contact Us
You may reach us at:
Operating Hours
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Monday – Friday: 8:30am – 6:00pm
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Closed on public holidays and during office closures.
This delivery note is not a tax invoice and will not display the item prices.
Delivery
Malaysia deliveries are charged at a standard rate of RM14 per address unless otherwise stated.
Look out for our Free Malaysia Delivery promotions from time to time.
Delivery Coverage
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Local Delivery (Malaysia)
Currently, we provide delivery service within West Malaysia only. -
International Delivery
At the moment, we are unable to deliver outside Malaysia.
Customer Care Operating Hours
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Monday – Friday: 8:30am – 6:00pm
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Closed on public holidays and during office closures.
Delivery Timeline
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Orders will be delivered within 3–5 working days after your order has been placed (excluding weekends and public holidays).
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Only orders placed on a working day are eligible for next working day delivery.
Pickup from Store
Self Pick-Up Instructions
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Once you have received the “Ready to Pick Up” email confirmation, you may collect your order from the selected store.
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Please ensure you present your proof of order confirmation upon collection.
